Crm & Customer Experience Management Solutions

89% of the marketing managers will construct their competitive advantage and differentiation theme on Customer Experience Management.

The customers interact with every detail that falls into their area of interest and leave traces.  Obase delivers ready-to use solutions; Operational CRM, Campaign Management and Analytical CRM to convert and store these traces as data and analyze them for personalized business decisions.

Obase has expanded the loyalty program solutions to a remarkable solution family that enables to hear the voice of the customer from all channels, to deliver special offers & personalized recommendations and to timely detect the inconveniences that may occur within the customer experience process. We offer analytical solutions for retail, telecommunications, airlines, finance, government and service industries to measure and improve customer experience.

As partner of  RichRelevance we are able to offer a cloud solution on big data and advanced analytics that facilitates the creation of personalized product & content recommendations and campaign offers based on real-time customer transactions data.

As partner of Clarabridge we deliver a comprehensive Customer Experience Management solution, assessing the conversations in real-time throughout the channels - social media, call center, survey, e-mail, website - and helping the CEM professionals to react quickly.

IBM Tealeaf is specialized on text & voice analytics, improving user experience on the customer interfaces.

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